Frequently Asked Questions

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

<If in TownSq Documents> The architectural modification request form can be found under the Documents section of TownSq.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 3^rd Wednesday of every other month (on the odd numbered months); however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Pursuant to Article 4 of the Declaration of Covenants, Conditions and Restrictions (CCRs), the association is responsible for improvement, maintenance, repaired, upkeep and reconstruction and replacement of the Common Elements, exterior building surfaces of each Unit (excluding doors, door frames, windows, window frames, garage doors and hardware, screens, screen doors, light bulbs in exterior light fixtures), roofs, gutters, down spouts, clearing of snow from Common Elements and those portions of the driveways and walkways on a Unit as the Executive Board determines is its discretion, main water and sewer line which serve more than one Unit, provision of common water and common sewer, trash removal, snow clearing, perimeter fences, perimeter landscaping, storm drainage channels, water quality measures and storm sewers, spaces outside the unit owner boundaries, support walls, the exterior finished surface of the building, exterior street or common lighting, chutes, pipes, flues, ducts, wires, conduits, skylights and other facilities running through or within any interior wall or partition for the purpose of furnishing utility and other service to the Units.

Limited Common Elements are those that are the responsibility of the association to maintain, repair and replace, such as skylights, but since they service, or benefit, only one or more units but not all units, may be assessed back to homeowners benefiting from the improvement pursuant to Article 4, Section 4.7 of the Declaration of Covenants, Conditions and Restrictions (CCRs) and include, but not limited to:

Chute, flue, pipe, duct, wire, conduit, bearing wall, bearing column or other fixture outside the Unit boundaries and skylights, shutters, awnings, window boxes, doorsteps, stoops, porches, decks, balconies, patios, garage doors, certain garage driveways and exterior doors and windows or other fixtures designed to serve a single unit. stoops, steps and walls above door openings at the entrances that provide access to less than all Units.walks, fences, walls and hedges which jointly serve or lie within the boundary plane of more than one (1) Unit or within the boundary plane of a Unit.
Utility areas.

Homeowners are responsible for the following, pursuant to Article 4 of the Declaration of Covenants, Conditions and Restrictions (CCRs):

Maintenance, repair and replacement of the Improvements and properties located within their Unit boundaries which are not specifically the obligation of the Association to maintain, replace and keep in good repair.
1. Boundaries include:
  - All interior of the units that includes unfinished surfaces of ceiling, floors and perimeter walls.
  - Exterior unfinished surface of doors to the Common Elements, the exterior surface of closed exterior windows and doors, areas depicted on the map as a deck or patio area of a Unit.
Doors, door frames, windows, window frames, garage doors and hardware, screens, screen doors, light bulbs in exterior light fixtures.
Garages, Entry Foyers, decks or patio areas.
Spaces and improvements containing utility meters water heating facilities, all electrical switches, wiring, pipes, ducts, conduits, smoke detector or security systems and communications, television, telephone and electrical receptacles and boxes serving that Unit exclusively.
Air conditioning compressors, utility meters, meter boxes, utility connection structures, air or gas pump and storage facilities and storage portions, which are situated in buildings or structures that are detached from the Unit.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the bulk pick-up schedule for my community?

Please contact GFL Environment at 303-744-9881 to schedule bulk pick-up service at your expense.

How do I get electric/gas/water/trash service?

For electric and gas, please contact Xcel Energy at 303-571-7511.

For water, the title company is required, to set up at closing, with Aurora Water.

Trash Service is provided by the Association.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community once a month.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web or mobile application.

Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Noelle Shelly, Community Manager: By phone at 720-647-6560 or email cdhvcmanager@goodwin-co.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDHVC – Hidden Valley Condos (CO-Aurora)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code CDHVC in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDHVC

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 15^th of the month. A delinquency fee of $20 plus interest of 8% per annum will be assessed if not posted by the 15^th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Assured Partner – 303-863-7788

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Community Archives website at https://marketplace.communityarchives.com/login

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the www.GoodwinTX.com click Request a Resale Certificate

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Pursuant to section 2.01 of the Rules and Regulations, all leases must be for a minimum initial term of six (6) months and shall be in writing.

Copy of lease to be deliver to management company with 10 days after effective date of lease or rental agreement.

Lease and rental agreements shall state that the failure of the tenant, renter or guest to comply with the terms of the governing documents of the association shall constitute a default of the lease or rental agreement and of the Declaration and such default shall be enforceable.

What is the community's pet policy?

Pursuant to section 4.01 of the Rules and Regulations, no animal, livestock or poultry of any kind shall be raised, bred or kept on the property. Dogs, cats, birds or small reptiles may be kept, subject to these Rules and Regulations.

Pursuant to section 4.02 of the Rules and Regulations, Each unit shall be permitted a maximum of two (2) pets. All pets must conform to the City of Aurora and Arapahoe County regulations and ordinances, as well as these Rules and Regulations.

Please see Section 4.00 for other pet policies.

What is the community's parking policy?

Pursuant to Section 7.00 of the Rules and Regulations, the following applies:

7 .01 No parking in front of fire hydrants, in fire lanes, or on any landscaped area is not allowed. Vehicles in violation of this Rule will be immediately towed at the vehicle owner's expense

In addition to Section 6.7 (c) of the Declaration of Hidden Valley Condominiums, the following restriction shall also apply.

7.02 Unit owners or occupants may not park any commercial vehicles over the common elements or on any driveway for more than four (4) hours. No overnight parking of such vehicles shall be allowed within the community.

7.03 Any vehicle that has not been moved for 72 hours will be considered abandoned, ticketed and towed at the vehicle owner's expense. If you are going to be out of town or have guests for an extended period, please contact the management company. "Abandoned or inoperable vehicle11 shall be defined by Colorado statutes governing inoperable or abandoned vehicles on public streets.

7.04 All vehicles must be parked with their passenger doors on the sidewalk side of the street and the driver side door on the street side of the road.

7.05 Unit owners shall be responsible for promptly removing any oil spots or stains from driveways. A Unit owner will be notified in writing and given seven (7) days within which to correct the problem. If after seven (7) days the stains have not been removed, the Association has the right to enter upon the property and remove the stain and bill the Unit owner for the cost of removal. Once oil spots are removed, any new stains are considered subsequent violations.

7.06 Handicap parking- There are designated handicap spaces in Hidden Valley. Cars parked in handicap parking without a placard or license plate, will be towed immediately.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.